Verdict
Viator is a booking marketplace for tours and attractions, not a planner — it's easy to browse and book, but when a tour operator underdelivers, getting a refund can be a fight.
Best for
Someone who wants to book a skip-the-line ticket or guided tour last-minute and is comfortable dealing with third-party operators if something goes wrong.
Dealbreaker
Multiple reviewers report that when a tour was cancelled or didn't match what was promised, customer support refused refunds or credit, and there's no central place in the app to find your booked tickets and confirmations.
The facts.
Pulled from the App Store, not written by hand. unverified
Price
Free
In-app purchases
Unknown
Ads
Unknown
Platforms
iPhone, iPad
Rating
4.9★ (285,004)
Version
15.24.0
Last updated
Sep 7, 2026
Released
May 16, 2011
Attributes
Native app
Category
Travel, Lifestyle
What reviews consistently say.
Themes grouped from 200 App Store reviews. Source feed ›
Praised for
Ease of use and design10 reviews
Customer support6 reviews
Complained about
Customer support7 reviews
Notifications and reminders3 reviews
Where this comes from
10 of 200 recent reviews raised: Ease of use and designApp Store reviews ›
7 of 200 recent reviews raised: Customer supportApp Store reviews ›
3 of 200 recent reviews raised: Notifications and remindersApp Store reviews ›
Listed at Free on the App StoreApp Store listing ›