Verdict
Expedia bundles flights, hotels, cars, and packages into one app, and most reviewers find it easy to use for booking. But customer support comes up repeatedly as a weak point, with users describing unhelpful or absent help when something goes wrong with a booking.
Best for
Someone who wants to book a flight, hotel, and rental car in one place and doesn't expect to need to change or cancel anything after booking.
Dealbreaker
If your plans change or something goes wrong with a reservation, multiple reviewers report there's no real customer service to fall back on, and some describe crashes when trying to edit basic account or booking details.
The facts.
Pulled from the App Store, not written by hand. unverified
Price
Free
In-app purchases
Unknown
Ads
Unknown
Platforms
iPhone, iPad
Rating
4.8★ (5,919,751)
Version
2026.35
Last updated
Aug 31, 2026
Released
Apr 7, 2011
Attributes
Native app
Category
Travel, Lifestyle
What reviews consistently say.
Themes grouped from 200 App Store reviews. Source feed ›
Praised for
Ease of use and design11 reviews
Customer support3 reviews
Complained about
Customer support12 reviews
Crashes and stability4 reviews
Battery and performance2 reviews
Import and export2 reviews
Where this comes from
12 of 200 recent reviews raised: Customer supportApp Store reviews ›
11 of 200 recent reviews raised: Ease of use and designApp Store reviews ›
4 of 200 recent reviews raised: Crashes and stabilityApp Store reviews ›
Listed at Free on the App StoreApp Store listing ›
Where we recommend it
The best travel planning apps ›Travel apps that are well rated and still maintained, each with its catch.
Alternatives with the same rule.
Every app here is rated 4.2 or better, has been updated in the last eighteen months, and has no significant number of reviewers reporting it broken. Price is not the rule on this list — some are free, some are not. Also with a catch.
Free · 4.8★ (2,149,202) · Updated Sep 10, 2026
Verdict. Booking.com's app is easy to browse and book with, but when something goes wrong with a reservation, getting help from support is a recurring problem for a meaningful slice of reviewers.
Best for. Someone who wants a straightforward app to search and book hotels and is comfortable handling any cancellation or refund issues without expecting quick support.
Dealbreaker. A notable number of reviewers describe slow or unhelpful customer service, including cases of month-long waits for refunds, so this isn't the app to rely on if your trip plans need to change.
Free · 4.8★ (498,190) · Updated Sep 11, 2026
Verdict. Skyscanner is praised for fast, easy flight comparisons and helpful price indicators, but a meaningful slice of reviewers report the app freezing mid-use and third-party rental partners with poor service and no real customer support channel.
Best for. Someone comparing flight prices across airlines who just wants the cheapest fare and doesn't need to book rental cars or contact support through the app.
Dealbreaker. Multiple reviewers report the app freezing after minimal interaction, and if something goes wrong with a booking (especially car rentals through partners like CarlaRentals) there's no real customer service to reach.
Free · 4.8★ (495,511) · Updated Sep 8, 2026
Verdict. KAYAK is a flight/hotel/car search aggregator that most reviewers find easy to use for comparing deals, but a recent redesign has left some users calling it confusing and buggy, and third-party bookings can leave you stranded if something goes wrong.
Best for. Someone comparing flight and hotel prices across sites who books directly with the airline or hotel rather than through KAYAK's third-party vendors.
Dealbreaker. If your itinerary is booked through one of KAYAK's third-party vendors and something goes wrong (a cancellation, a mismatched airline booking), reviewers report being stuck with unresponsive customer support.